Queen City Laundry- Mt. Washington

Stevie Torres

I thought about how to honestly review this laundromat since my experience was subpar. I was in the area and gave this one a try. I am a frequent at the Amelia location so I figured this place would be just as good. Unfortunately it was not. They have a kids area but it has a few books and a kitchen with nothing to play with at the kitchen. I am assuming it’s for looks because it definitely isn’t functional. You have to use a key for the bathroom, inconvenient but I understand. My children ran over to me where I was loading the washer and management came out and said they can not run around. While I understand this I feel as if she could’ve been polite about it, rather than acting as if my kids were terrorizing this place. I used 2 of the 40lb washers. I came back later and noticed that one of them had not started after having paid and pushing the start button. The second time I checked the washers were completely off. That one area had lost power. The one barely had water in it and the other was soaked. I was told the washers would unlock after the water drained. The washer with my soaked clothes came unlocked but the the dry washer containing our blanket and towels would not come unlocked. The manager continued to tell me that they have problems with that washer and the door not locking or unlocking correctly. I am not sure why they would let people waste their time and money using it if it was not working properly in the first place. I moved my one load to two smaller washers and my clothes were getting stuck in the rubber seal around the washer. Meanwhile my towels and blankets are still locked in this other washer. Only help I got was saying that they have to wait for the power to return. I am glad these were not our clothes because the urgency to retrieve my things was next to negative. If there isn’t a way to unlock the washer then they need to get rid of that one. If I would’ve had the tools to remove the handle I would’ve. I am done washing and drying my one load and I go to leave. The manager says they will wash and dry my locked load. I proceed to my car and she comes to tell me the power is back on. I said okay I have to leave to get home it’s 3:20 my husband can pick them up at 5:15 after work but, that wasn’t enough time to wash one load and fold it. After the huge inconvenience I figured they would want to get my laundry to me immediately. We live 45 minutes away and went without our blankets and towels for a night which was okay. My husband picked them up the next day. I wish the situation was handled in a different way. Regardless I will not return to this laundromat. The Amelia location is much nicer, cleaner, and the staff is beyond helpful!

Amanda Watkins

Very very clean. My clothes came out clean as can be and smelling good. The washers are sanitized after each wash. I would definitely recommend 10/10

Hydee R

Quiet, clean and staff are always polite. Plenty of washers of all sizes and dryers. Some prices little higher than close to my house but about the same when I can do a smaller load for cheaper so I love it.

Kathleen Hunt

This is the best laundromat I have been too! I feel safe as it is well-lit and staff is on-site. The staff are friendly, helpful and hard working. You will always see someone cleaning the floors or the machines and the place is spotless. I feel confident to wash my clothes in clean and upgraded machines. And, I don’t have to worry about getting coins anymore because the machines also accept credit cards!