Address: 7350 NW 87th Terrace, Kansas City, MO 64153, USA
Phone: +18167410707
Sunday: 12–6PM
Monday: 11AM–8PM
Tuesday: 11AM–8PM
Wednesday: 11AM–8PM
Thursday: 11AM–8PM
Friday: 11AM–8PM
Saturday: 11AM–8PM
Mave Jaspe (MaveJaspe)
The store is beautiful and clean and organized, no questions asked… BUT… customer service? Not in sync with the store… I ordered online and requested curve side pick up… I pulled up, called the nombre on the email they sent me with the instructions to pick up… disconnected… searched the stores normal number online to call instead… a lady answered and I explained that I was in spot 3 to pick up my online order, her immediate response was “are you trying to do curve side?, because I’m here by myself and I have no way to go out there right now, you have to come inside”… I figured everybody is short, it makes sense right?… so I go inside… a few employees are on the main floor, some of them taking care of the customers some others just waiting on their booths for somebody to come buy something… I asked one of the available ones where do I go to pick up online orders?; she said downstairs to the right… great no problem… I only we one lady on that floor that looked like a customer, not so much of a buyer but she was there… I finally arrived to the office (called executive office) and noticed, not one but THREE employees in there one sitting down, one expecting clients and one that was walking out… ok, cool… I get my order and left… now there was NOBODY on the floor nor clients in the office… I go to my car, and decided I think I should call the customer service number on the email they sent me, since they are obviously doing things right with their employees as they DO have staff and no sales… So I called customer service, waited 15 mins just to get someone to answer my call…. When the girl answered she hardly asked what was my call about, I tried to explain but she interrupted and said “you need to speak with the supervisor, give me one moment to connect you”… waited a little bit, she comes back and gives me somebody’s phone number for me to call the manager directly… Called the number, of course no answer… 🙄 no wonder why there were only a couple of customers and a bunch of employees doing nothing
Jackelyn Jimenez
Fragrance department always consists of helpful customer service! Always in stock of all my favorite perfumes and my husbands colognes
Kaleigh Wilson
This Dillards was very clean and sophisticated. They need to work on their plus size selection, however. I was not able to find a dress here for an upcoming event.
jen appell
Kathy in ladies undergarments is a wizard! She is patient, knowledgeable and a genuine saint of bras. I walked in with a sad situation and walked out feeling like a million bucks. She has earned a devotee. I will plan on seeing her again for my next purchase.
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They do require face mask here.
Please call our store location at the number below, for more up-to-date information about this service: Phone: (816) 741-0707
Yes the fitting room is open.
Hi, Please call us at the number below, for more up-to-date information regarding the availability of this brand at this store. However, we do carry this brand online. To shop Calessa online at Dillard's, browse the link below! https://www.dillards.com/brand/Calessa Phone: (816) 741-0707
Hi, For the full return policy, please visit our website and scroll to the very bottom under the header Customer Service. Then, click Return policy. A brief summary of our return policy is listed below. For all eligible returns, Dillard's will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard's will issue a Gift Card, at the customer's choice, when each of the following conditions are met: The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item's product page. The merchandise must be in its original, unused condition unless there is a manufacturer's defect; and The merchandise must be accompanied by either the original Dillard's Receipt or the original Dillard's Proof of Purchase Label. If the merchandise is footwear, it must be accompanied by its original box. All merchandise tags should remain attached
10 am
Hi, For the full return policy, please visit our website and scroll to the very bottom under the header Customer Service. Then, click Return policy. A brief summary of our return policy is listed below. For all eligible returns, Dillard's will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard's will issue a Gift Card, at the customer's choice, when each of the following conditions are met: The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item's product page. The merchandise must be in its original, unused condition unless there is a manufacturer's defect; and The merchandise must be accompanied by either the original Dillard's Receipt or the original Dillard's Proof of Purchase Label. If the merchandise is footwear, it must be accompanied by its original box. All merchandise tags should remain attached
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