Dunkin'

Jayme Leigh

Dunkin sells the best iced coffee with mocha hands down. The location has quick friendly service every time I visit. Thanks all!!

Janeen Logan

Of course I love Dunkin..lol.. Great food..love the avocado toast...and I love their regular hot coffee and their sweet tea! Honestly never been inside,always drive thru and I always get what I ordered..

Alexis Wolbert

GAVE ME SPOILED MILK! REFUSED TO REFUND ME! I ordered a small caramel iced coffee with cream no sugar and a medium caramel iced coffee with cream no sugar. After taking my first sip my mouth was filled with spoiled milk. It tasted like sour skittles and cottage cheese coffee. I asked my fiancé to taste it and he described it as the most sour pungent flavor he’s ever tasted in his life. Upon further comparison and examination of the drinks I noticed that mine not only tasted sour but it differed in color and had a sticky film residue on the inside of the lid (like a half drank coffee you forgot about in your car for a few days). I decided that I would take both the drinks back and request a refund. (Now let me be clear I NEVER take my drink/ food back. I’ve had a few meals or a few drinks that I could tell weren’t made with the most love or concentration in mind, but I never complain I just enjoy it the best I can and think “ better luck next time”). So I go up to the counter with the drinks and ask them to refund me and take the drinks back. They tell me they can’t refund me without a receipt. (A receipt that not only they did not give me but NEVER asked me if I even wanted). Now up until this point I’m being VERY nice and the reason I’m being so kind is because my sister is a barista and she has people scream at her and call her terrible names all day demanding a drink remake and refund because “there was 12 ice cubes in their drink instead of 11” but I’m not complaining about the wrong kind of milk here or a mistake in my ice cube count I was given SPOILED MILK oh and let me add that I was given spoiled milk WHILE I’m 7 months pregnant. So, I try to problem solve. I paid with my Dunkin app so I show them my transaction history where it shows the location, time, and price of my order and my two coffees are sitting on the counter. The manager still refuses to refund me and says she can make me new drinks. (Yes there is nothing I want more than the people who gave me spoiled milk coffee to make me more spoiled milk coffee. no thanks). So I have to add it up for her: - You’re demanding a receipt. That you NEVER gave me. - You NEVER asked if I even wanted a receipt - For spoiled milk coffee YOU gave me while I’m 7 months pregnant. Is this not making sense to anyone else? So after being forced to act like a complete Karen I was given my money back, but not my peace of mind so I will not be returning to the Rootstown Dunkin.

Shannon Underwood

Stopped in today to get my free birthday drink. Was wished a Happy birthday by the gal at the speaker and they also wrote it on my cup! Made my day. Thanks for the awesome customer service.