Nordstrom

Lynette Michelle

Don't know or understand what happened to Nordstrom. The return policy is so ridiculous. You are treated as a criminal if you have something to return with tags still attached but without a actual receipt. Fml. The one by Spectrum is low key run down. Disappointed

Ari Agbalog

If I could put 0 stars for this location I would.. I have never been treated so badly in my entire life at Nordstrom! On the website and they always advertise a hassle free policy when returning something and I've never had problems in the past or with any other location except for this one… once the manager came to help she automatically said she could not do the return because because I did not have my receipt And wouldn't even give me store credit and basically was accusing me of stealing! she said it's a high priced item and they could easily been stolen. So she basically called me a thief. I'm an outraged. After she Denied my return she followed me through the store while I was looking at clothes and I decided to just leave because that was very uncomfortable. As I was going down the escalator, (manager still following me) a lady that just sold me a 400 dollar item stopped me to show me something that I wanted but I turn to find the manager standing right behind me on her walkie talkie calling security wanting them to come help her for whatever reason. So I told the lady that I was about to purchase from that I was sorry but I couldn't deal with the management there and I won't shop there anymore. It's Humiliating and embarrassing. The pictures shows her following me down the stairs which means she was following me for awhile since I was still looking at clothes. 0 0 0 stars horrible service don't shop here

Linda Johansen

Went into the Nordstrom at Irvine Spectrum this morning looking for a pair of shoes. Walked around for quite a while till some nice young gentleman asked me if I was looking for a particular size because I was carrying around a pair of one pair one shoe, and I said yes but I wanted to keep looking and he said OK nobody else came over and asked me so when I finally was ready to try it on I brought it over to him, again because he was the only one that talk to me and a woman came up and said this gentleman will get your shoes for you. So the gentleman Judy shoe brought me out my size left a box there and walked away. Now Nordstrom used to be known for their customer service but frankly over the last year in every Nordstrom store it’s gotten horrible and for all the years I’ve been shopping at Nordstrom they would take the shoe out of the box it would help you try it on ask you is this the right size do you like it oh and by the way I brought you out another pair of shoes that similar. nothing. He put the box down and walked away and I tried the shoes on I wanted to try on another pair he never came back and he was standing in the back talking to another employee . So I left the shoes and walked out of the store. I should not have to interrupt a salesperson from talking to another salesperson to finish my purchase. I would rather not pay him commission for doing nothing. How many times do retailers need to keep losing sales before they realize customer service is imperative. this is why we don’t shop online and it’s why we go in to retail stores to purchase and there’s lack of customer service it’s just driving customers like me, by the way I’m in retail to purchase from someone else or online. Nordstrom wake up we don’t all wanna order online and pick up in your store, we want to be waited on. I used to spend thousands and thousands at Nordstrom‘s and I don’t even shop there anymore because the customer service is terrible.

Paul Gozon

Nordstrom is known for great customer service and return policy. My visit today proved that wrong. Tried to return several items ordered online. Morvarid was in no mood to help out and told me it was impossible to find the items on my account without providing an order number. What??? I’ve returned items in this same store without being asked an order number. She could easily look up my account but NO, she couldn’t be bothered.