REI

Rachael Zhao

I wanted to write this review for Andrew that works in the Saratoga REI. I brought a few camping chairs on REI.com on July 4th sale. They were supposed to arrive on July 8th for camping trip leaving July 9th. Found out there was a delay at 8:30pm, where am I going to find 3 camping chairs when all the stores are closing soon? I called the closest REI store to me, and Andrew picked up and told me he will take care of me. I finished the call at 8:45pm and tried to get to store before it closed at 9pm. Andrew was standing at the door when I arrived, because he was worried I get there a bit late and his colleagues closed the doors on me. What a warm and kind gesture, then he told me there is one kind of chair that had a lot of stock, even though it was more expensive than the type I brought, he still marked it down for me so it matches with the sale price I brought it for. He carried all 3 chairs in the store, and asked me if I need help delivering to the car. He walked me out of the store and told me some tips about the camping site I am going. He was so willing to help, and understanding, thinking from my perspective. Amazing customer service!! He totally sold me and have my trust, I will be buying everything in the Saratoga REI from now on in support of his awesomeness!

Megha Sharma

Great place to explore your interest in sports. You will get a wide variety of all the sports items. You name it and they have it. The hiking range is what make them totally different from any other sports good outlet.

Ernesto NC

My friend just got me into rock climbing/bouldering. I was actually recommended by several people (friends and even random people at the gym) to go to rei to buy my shoes for climbing. When I first arrived I saw Mark organizing the shoes. He was very patient and helped me with the sizing and gave me great tips on finding the best fitting shoe. I ended up going with the black diamond (they look amazing). Best part is, they were on sale! I got them for $70 instead of the original $90+! Matt, another employee was also very helpful when I was picking a chalk bag. However, I decided to just buy one on amazon since there were more designs and it was cheaper online. Anyhow, Matt and Mark were awesome!

edward vere

I’m sad because I like REI but I felt so dismissed by staff when I asked for help. I just felt bad about myself (and a little pathetic). It’s a nice store but I wish I was helped well. I’m sure other ppl who were helped like it here, but I’ll go elsewhere next time. Let’s say it’s a bad sales experience today for me.