Brail's Restaurant

Kristi Rose

This was my first time at this location. The restaurant was slow. I was sat promptly. But 10 minutes later, after multiple employees walk past me. The waitress finally came over and said as I was leaving, "are you ready to order?" She did not ask if I wanted something to drink. She did not greet me like "good morning". My coffee was cold from waiting to ask for real half and half since it was the Buster who gave me my water and coffee. I was planning on taking my order to go and enjoy hot coffee while I waited. I was on a limited time schedule. Unfortunately this location, I will never go to again. The worst of it all is right around the corner from where I was sitting, I could listen to the staff chatting and talking rather than serving their tables. I was a waitress for 40 years. I work in every aspect of a restaurant. Even running the restaurant. Unfortunately service this day seems to be far and few between. If it's bad when they're slow. I Can Only Imagine how terrible it must be when they're busy here.

Tracy Bauman

I was in Eugene looking for a great breakfast. I googled Best Breakfast and saw Brail's. The parking lot was full and the wait staff was very busy. So I was very excited to eat there. I ordered something fun and selected a fried rice omelette with hash browns and toast. I was very disappointed to say the least. The hash browns were brown on top and cold spots in the middle. The omelette was so much worse. The 'eggs' were a rubbery square thing folded in the shape of a burrito. The blob in the middle is cold sticky rice with very tiny vegetables and small dots of meat. The small amount of cheese was not melted and cold. Then the whole thing was covered with a thin gravy. The meal was not editable. I will never be returning and will not let my family or friends go there either.

Nolan B

First time here. Excellent food and service. Has a lunch counter. I haven't seen one of those in years. My wife had the BLT with onion rings, I had the Spanish omelet with hash browns and toast. Only complaint was the a/c was turn down and a little on the cool side. But we won't have any problems with coming back, will take a jacket along. 😊

Jess

Breakfast was delightful fast service. Clean organized restaurant. The staff was friendly and welcoming. The step work very well as a Team. They were quick on their Feet and made sure everyone was taking care of even though they were very busy. Everyone dress comfortably jeans and T-shirt. Which I'm cool with because comfort is key To healthy happy Employees. My waiter was amazing he was an older gentleman with glasses and tattoos on his arms. None of the employees were wearing name tags. Food was excellent service was quick. Looking for affordable place to eat try this place. This is a family friendly restaurant. Restrooms Where pretty clean and well stocked. This was a enjoyable dining experience for me and my Family. Will definitely come back again.