McDonald's

hairbylaalba

I work on customer service therefore Employees that try to understand a customer’s point of view make a customer feel valued. Layla delivers value beyond my expectations the way she was able to help her coworker wow had to let her know what a great job she is doing.

Genaro Ruiz

We drove into the City of Cerritos for a doctor's appointment. We stopped at this McDonald's since it was on our way. The drive-thru had a long line, so I decided to park and go inside. Staff behind the counter seen me walk in, and it one young Asian lady to come to take my order. I knew my order was being prepared, as another lady with glasses came to place the two coffee's I had ordered on the counter. She explained to me which coffee had what amount of creamer and sugar in each cup. Then, I observed this lady with the glasses getting my order pull two apple pies. I immediately told the lady with glasses if that was my order the pies pulled are not the pies I had ordered. I told her I had ordered two Strawberry and Cream Pies. Not two Apple Pies.The lady with the glasses told me, "We don't have those yet". As I asked, so you don't sell them??? Or, they have not been prepared to sell??? This lady with the glasses did not give me a response. I then asked the lady with the glasses to please call her Manager. She went to the back and came back with an older Latina woman. This woman asked me, "How can I help you???" I told her, I had ordered two Strawberry and Cream Pies. And, I did not receive them. They are on your menu. This woman tells me, they are not ready yet. She told me in a rude way, "If you want them it will take 12 minutes!" I then explained to her, she needs to properly train her order takers to notify a customer when an item on the menu is not ready to be served. And, how long it will take to prepare should the customer still be interested in ordering the item. The young Asian lady did not explain either one. The Manager just said, "I will talk to her". The owner of this establishment needs to send the Manager to Manager Classes or, demote her from her position. McDonald's is 100% Customer Service. By this Manager's actions she is just there for a paycheck. I asked her for her name, she said, "Julia". I then asked for the young Asian ladies name. She told me, "Jo or, Jones". I mentioned to Julia, I would be writing a review. She looked at me with a blunt look and shrugged her shoulders. So, here is the review, Julia, McDonald's Manager at the 176th Street and Pioneer Blvd location...

Nick Albert

The service here is ridiculous! I've been in line at the drive thru for over 15 minutes now for only 3 cars and I'm still waiting behind 1 car. This place is out of control!!

J Banrulz

Ever since the mention of McDonald’s getting fined for late deliveries / uber eats or other fast food delivery companies I’ve noticed that Walk in orders have to wait a lot longer just to order then wait some more to get your order , I think that’s unfair , common sense would tell you to add more employees during peak hours . It’s just not worth the wait time any more . So on to Jack in the Box. Try them out for a while .