Michaels

Alexis Harewood

Poor customer service. I called this store while shopping at another Michael’s in Westwood to ascertain if they had 4 of the same items in stock. Before requesting for the items to be held at the register, I asked the clerk who answered the phone to price the items to ensure they were the same price. She did and agreed to hold the items for me at the register. When I arrived the store to pick up the items less than an hour later, the price per item was $10 more than I paid at the other store. I showed two salespeople the receipt from the Westwood store and they agreed that the bar code was the same. I, along with one of the salespeople, walked to the aisle where the item was stored and sure enough, it was on the shelf for the same price as the other store. Well, the manager, Emily refused to honor it and claimed it was “mislabeled” even though at least 3 of the same items on the shelf. She said that since the item was buy 1 get 1 free, she couldn’t rationalize applying another discount. It wasn’t a discount, it was the advertised price ON YOUR STORE SHELF. They didn’t even correct the “mislabeled” tag leaving future customers to have the same troubles. I left without the items and will not be patronizing this store again. They could’ve made a sale, but their poor customer service sabotaged that sale and any future sales I had planned to make.

Stephen Bene

Didn't have what I needed but still very friendly customer service who worked with me on something usable for my project.

Gabe

I like this Michael's. I haven't gone there looking for anything specific but it definitely has a lot of craft supplies and it's really fun to walk around and look at things while I'm waiting for my train. It's cute that they have a lot of stuff for kids' art activities.

No Name

Very organized and had everything I needed for a beginner starting my first acrylic painting. Also the staff was very helpful. Wanted to make a couple painting for my nephew for his bedroom.