Northern Tool + Equipment

Christopher Hayes

I ordered an item that would be shipped to the store, and after I paid, I found out that it would take 10 days to be shipped. The next morning I called to get my money back because I could find a different one sooner, and they said they would have to ship it to the store first before it could be returned. I waited ten days, and then they said they had to do a confirmation period of a week or something, and to call back after that. I called back and then they said 10 business days for the 'return period', and now it has been around 7 weeks and I am still waiting, with no money returned for my $469 transaction. This place is a complete run around, and they claim to not have any knowledge of the transaction, if you don't have the original number that they gave you before the fiasco starts. I wouldn't order anything large again from this company, because it has almost been 2 months and they still have my $500, and I didn't even know in the first place that it was even going to take 10 days; and they even said that this was a tentative date, and that it just shows up on a truck sometime, and that the shipping couldn't be cancelled, even though I called the following morning after I made a late night order. Terrible customer service, and this store specifically was very rude, and he screamed 10 BUSINESS DAYS at me twice for some odd reason, and then explained out that means that it starts on the following weekday, even though that is the meaning of 'business days'.

Anthony S

I stopped in today to get something repaired. They told me they were three weeks out on repairs and wouldn’t even look at my equipment because they are no longer taking repairs because they ran out of space. That wasn’t very helpful for me. So if you need something repaired don’t waste your time coming here. I’ll have to go somewhere else.

dan ell

Easy shopping. Not sure about the product yet, but looking forward to receiving it. Great price

marilyn bell

Northern Tool + Equipment Store on Hillsborough Avenue in Tampa, Fla is An Incredible Place. An Absolute Toy Store For the "Do-it- Youselfer". I Love This Place. Just Bought a North- Star Air Compressor That Is Fabulous. Brad Was Very Helpful and Courteous. He Even Helped Me Load The Compressor into My Vehicle. Five Stars For Northern Tool ⭐⭐⭐⭐⭐ Marilyn in Tampa 🌴