Steak 'n Shake

KristalWalker 1972

Went there yesterday. Went through the drive through and there were no cars at the order speaker. Everything we asked for, they said they didn’t have it. So we ended up ordering #2 all the way with extra pickles, chili cheese fries (they didn’t have it so I had to order fries, a side of cheese, and a bowl of chili.) My boyfriend ordered a Frisco burger combo and another frisco burger. He got a coke with no ice and a Dr Pepper. My soda tasted flat. No fizz. But that’s not the worst. When we got to the window to pay, there was 1 car in front of us. We waited 45 minutes to get our food. I was going to ask for a refund, but they locked the door. Not to mention the girl on the speaker taking our order was mad rude. I don’t know what her problem was, but her customer service was absolutely horrible. The burgers were so greasy and the chili was soupy, had no flavor and was just gross. I spent 27.00 for some nasty food and that long wait. We will not be going back there EVER!!

Rafael Chacon

Food was good ad fresh but the Dinning area was rundown and floors seam to be greasy and slippery. Franchise owners should spend time to looks others stores to see what they doing wrong. Just saying!

Mark Skinner

Tried to go through their drive thru for lunch. I get an hour . I sat in the drive thru their for more than 25 minutes. There were absolutely zero cars in the parking lot, aside from the two who they had asked to park in the lit to wait for their orders. I mentioned to the manager at the window, that they were very slow today, to which he snapped " we are really busy right now" I looked around the lot again... zero patrons inside the restuarant. Needless to say it was more of an inconvenience than a pleasure. If you cannot make hamburgers fast enough to satisfy customers when the restuarant isempty, you should probably stop wasting peoples time and close the store for good. I will not be eating there again for lunch as I could have been serviced faster at a sit down restaurant. There was a line of cars behind me waiting, some were simply just leaving after ordering because of the extreme wait time. . UPDATE!! THIS RESTAURANT IS FILTHY It is absolutely gross, it stinks, the floor was disgusting and sticky, the walls tables, booths and setting was all filthy and had food and trash everywhere. Bathroom was disgusting, worse than any truck stop gas station. The staff was rude, loud, and refused to wipe anything off. There is absolutely no cleaning done here. This place is a health hazzard. Food was subpar, cold fries, small shake for nearly $3 was flavorless. I will never spend a dime at this dump again. Gross. I SUGGEST YOU GO DIRECTLY TO THE STEAK-N-SHAKE WEBSITE AND LEAVE A REVIEW, I CERTAINLY DID. The staff was pathetic and rude, if I were a manager I would fire every single person on that staff immediately and close the restaurant. I will be contacting the county Health Department and state Health Department. I have video, if anyone wants to see for themselves.

Maggie Lowman

So, they're not open inside but you can go through drive up window!! Only 2 people working but have to tell you the lady that took our order was great very patient, our 1st time there!! Loved the french fries, ordered a hot dog 🌭 surprisingly pretty good!! Definitely go again!! Hubby got a chocolate milk shake said pretty good 😍