Cascade Factory Homes

Confidential & private

The representative Andrew was immediately rude when answering the phone. I told him I would like to know prices on some mobile homes. He said "Well, I can't look up the prices without the number". I said I have the number right here and I gave it to him, but he refused giving me any prices he said Fleetwood mobile homes are on at 3 year backorder. I still wanted to know an estimate and what they normally go for to compare prices to other mobile homes. He said, "I refuse to give you that information, it's irrelevant". I said I would not do business with them and his remark was "well, THAT'S AWESOME!". Then he hung up on me. This is the kind of treatment you'll get when you call there for customer service questions if you're not the right person. Another thing is they have always tried to avoid selling Fleetwood and instead push their Champion Homes on you, instead, because they're more expensive. Fleetwood should avoid doing business with Cascade Factory homes since their business is not good enough as Champion Homes. I sensed he was lying about Fleetwood being on a three-year backorder just to push more expensive homes on me, but he was so rude and disrespectful that I will never do business with this unethical company. Don't Buy Cascade Factory homes there are better businesses out there.

Ginny Cammaroto

Kurtiss was a great salesperson & very patient with all my questions from beginning to end. Not like a used car salesman like I have read, not in any way. And I had many questions. He was caring before & after sale & when we ran into very troublesome issues with our land they were more than helpful with us. i would recommend them highly.

LaNae Nelson

One of the worst experiences ever. Just how rude and condescending they are to those who already had a bad experience should tell you something. The review responses are appalling. After spending weeks trying to even get a reply, I finally managed to try to place an order for a home. Then, right before contract signing the price is raised by over $15,000 dollars. But they SAY this price will be guaranteed. Then they expect you to sign a contract that says the price is not guaranteed, and any agreement made outside of the contract is void. So they want you to take their word for it while requiring you to sign a contract that says the exact opposite. They refuse to guarantee a time frame. Your house could take 5 years to be ready, and your 50% down is still non-refundable. But telling me in email I can have a Nov/Dec slot if the contract gets signed before someone else does. Then, because you have the audacity to ask them to add these verbal and email guarantees to the contract they will just choose to cancel your order. Over 2 months spent trying to get a home ordered to have them cancel because we want them to put their guarantees in writing. Shady. I would not recommend them to ANYONE. I have never seen business handled so poorly. Wish I would have listened to the reviews before I ever started the process with them. Don't make the same mistake I did. If in their reply they try to say anything I have said is inaccurate, I have every bit of proof to back it up. UPDATE: And your reply to my review is as ridiculous as the rest. The 5 year comment came from an actual conversation that was had. No one needs to make the company look any worse than it already makes itself. Your comments to timing have nothing to do with the morality of trying to make verbal guarantees while expecting a signature on a document that says the opposite. I am not sure how much you understand about laws, but I revealed nothing personal nor named names in my review. And you decided to divulge personal information that is of no concern to the general public about me. I would be very careful in your future replies to reviews. I have never seen any company act, and respond, as unprofessional as this one has.

Vanesa Ventura

My mom was super excited to purchase her manufactured home back in December of 2019. They told her it would be ready by April 2020 and they didn't deliver it until June. They kept making excuses which were understandable the first few times, but it just got old towards the end. When it was delivered, it was very nicely made, there's no complaints there. However they still had to install carpet and drywall before she could go inside the home. She has been trying to get that installed for awhile now, and like before, they keep making promises and never show up. She's been living in a camper since May, and has had to postpone a very important surgery because she doesn't have a proper place to comfortably recover. It's really disappointing that they give us a certain date, and they're just a no show. Like I said the quality of the home is not bad, but the service is subpar. If you want your home in a timely manner, I do not recommend them.