Address: 51 Mt Auburn Ave Unit 1, Auburn, ME 04210, USA
Phone: +12077821457
Sunday: 12–5PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Jay Bernier
Although I found the store associates to be very courteous and helpful, their repair shop leaves much room for improvement. I requested a ring be resized and an arthritis clasp be installed. The ring was sent away to the shop, with a promise I would get a call on price and time frame. After not being called for a week, I called and was informed of a date 2 weeks later. The shop did not inform me the part was on back order, and therefore won’t be finished on promised date. 1 month later, and it won’t be ready for 2 more weeks. On a positive note, the manager has offered a discount for the hassle. I would recommend buying from them, but do. not get repairs done here.
Ray Spencer
Where to start...first off, people leaving less than 5 stars, likely had an issue outside the spectrum of control of this Kay jewelers location...and I understand everyone's opinions and experiences are different, however, the staff here, especially the Manager Stormy, have got to be the most helpful and friendly team as a whole, that I've come across in as long as I can think of. On MULTIPLE occasions, Stormy has gone WAY above and beyond reasonable customer service to meet a few absurd requests of mine. Not thinking there was any way they could be met, she shocked me a few times with making it happen (far exceeding my expectations for some custom jewelry orders). She had spent a few hours total working on things for me to ensure I was 110% pleased with the product, all while having a big friendly smile on her face with no attitude or signs of annoyance, which most people would have understandably been with me by that point. My review goes far beyond those few visits though. EVERY. SINGLE. TIME. I go in, the staff is as friendly as can be. Don't change! I HIGHLY recommend you visit this Kay's location and please help support St. Judes with the purchase of a plush bear! More than worth it.
suzanne davies
I have recently had a few pieces of jewelry repaired an made purchases as well. I found the staff to be very courteous and personable. They talk to you with the same amount of attention and respect if you spend alot of money or non at all but maybe ask a question, you can't beat that. Suzanne
David Hutchins
I’ve had some bad customer experiences in my life, but have to say Kay’s took the cake on this one! My wife and I wanted to have a special piece (setting) done, but they didn’t have anything in the store at that time. Told us to come back in one month on a particular day by appointment and they would have several pieces to look at from an outside vendor. One month later my wife and I took the day off and was there by the appointed time. We got there and the vendor acted like he knew nothing about us, nor was informed about us. Kay’s had painstaking written done all the details, but it seemed none of this information was translated to the vendor beforehand. However, the vendor did show us one setting and then pulled it back and said, “nope that’s not sized correctly” and walked away. Then a Kay’s representative came over and said unfortunately we don’t have anything at this time and apologized. They said they would make it right and would have a piece ordered and would call us the next Tuesday and let us know when to come back in again. I told her, “we had both taken the day off for this”, and she apologized again and said she would call next Tuesday. However, I didn’t receive any phone call on that Tuesday. I had to call them and was told they still didn’t have the piece from the new vendor. About a week later I get an email stating they can’t get the piece and they would find out why and contact me by 5:00 pm. Once again, they never reached out to me at 5:00 PM. Never heard from them. One week later I went into the store and they said they could get the piece from different vendor, but we decided at that point we couldn’t trust them anymore to do the right thing. After six weeks we decided to go elsewhere. The new place we went took care of us the same day and the piece is now being designed. Kay’s lost out on a lot of money here due to - extreme poor customer service!
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Pretty sure they are closed at 6, not sure what time they open. They did answer when i called Monday and said they would be open until 7 Tuesday, i traveled 2 hours and they were only open at 630 because another customer was in there... they stayed for me but didn't want to. Hours must've changed again.
Absolutely! We are now located across the street in the Hobby Lobby Plaza next to the Starbucks!
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