UPS Customer Center

Category: Shipping and mailing service in Waterville, Maine

Address: 75 INDUSTRIAL PARK, Waterville, ME 04901, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 1–4PM

Tuesday: 1–4PM

Wednesday: 1–4PM

Thursday: 1–4PM

Friday: 1–4PM

Saturday: Closed

Reviews

C N

Oct 26, 2021

Helpful folks that work the front desk here. I've had a couple next day air packages that were delayed due to late flights and I normally would have had to wait an extra day to receive my packages however their employees were able to track them down in the sort facility for me 👌

Mufasa Shabazz

Jul 1, 2021

Packages keep getting stolen, I call for information and they said the the driver supposed to give a call for confirmation of delivery never call , I sit outside to wait for delivery nothing comes but I receive notification that Package was delivered with out seeing no truck stop at the house. That means my 2 cats are going to have no food..

Jennifer Allstrom

Dec 19, 2020

A package was sent from my Dad in North Carolina. This is a Christmas present for my daughter that was hand picked by my mom (my mom passed away shortly after she picked out this gift). They “delivered” it last night at 7:29 to my front door. Nothing was there and nothing had been there. I was up until almost 10 waiting for it. It never arrived. I cannot get this back. My mom is in Heaven how and I supposed to get this item again!?!? You can’t!!!! Thanks a lot UPS, the final memory of my mom doing something for my kids has been officially ruined and YOURE to blame!!

Canaan Morse

Oct 23, 2020

They were supposed to ship an item I ordered from Home Depot to the Augusta store for IN-STORE PICKUP. Instead, they let it sit at the Waterville center for ten days because it *almost met* an arbitrary 150-lb limit they TOLD NOBODY ABOUT. Now I have to find a time to go all the way up there and make sure they load it safely into my vehicle without sabotage or more dangerous laziness.

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Questions & Answers

How do I reach someone at your location by phone? Your phone system hangs up on me when I ask to speak to customer service. You have returned 2 packages of mine to sender saying the address does not exist. I've been at this address since 2005.

Marina Charles | Mar 21, 2022
UPS Customer Center | Mar 21, 2022

We are sorry to read that you've experienced delivery problems. For further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

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Are Waterville area deliveries backed up?

Brian Rogers | Feb 19, 2022
UPS Customer Center | Feb 19, 2022

Hello Brian, thanks for contacting us. We'd like to provide you with the proper assistance on this. Please, contact us thru our social network via Private Message on Facebook or Direct Message on Twitter/Instagram.

How do I speak with a representative?

Samuel Keller | Aug 18, 2021
UPS Customer Center | Aug 18, 2021

Please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp, so we can assist you in this forum.

If I have a package that is being delivered by a driver is it ok to give him a package going out if it already has a shipping label

Karen Wren | Aug 18, 2021
Eagle | Aug 18, 2021

Yes you can do that

I work Monday thru Friday 12:30 to 9:00 pm how late can you pick up packages if you have them left there?

Dwayne McDonald | Aug 19, 2019
Carrie eccleston | Aug 19, 2019

I work there, and I've been told 8:30 pm is it 12:30 pm you go to work? You can call and pick it up after 9:00 am this is for the UPS on industry rd

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Can you go in in the morning to pick up a package? Or do you have to wait until noon?

Austin Turcotte | Aug 19, 2018
Travis Smith | Aug 19, 2018

Trucks leave at 930 for deliveries

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