MinuteClinic

Shane Shipley

Signed up for Covid-19 test, showed up and waited 30 minutes to be told I can’t be tested unless I’m sick. Waste of time, avoid the Keller location at all cost

SLIM REAPER

2.2 stars for a health clinic. I'm not surprised at all. I saw why today. The tiny Asain fake 'doctor' is horrible. She just wants to get home. She doesn't seem to be concerned about anyone but herself. Very sad. Don't go here. This place needs to be shut down.

Epiq Wen

I went in with very low expectations and was still disappointed. Terrible wait times and not one simple check in. We were the ONLY people there and two doctors/nurses were just chatting in the office forever. Wait time was supposed to be 0 minutes, we waited 15 before I even knocked on the door to see when my daughter would be seen. Lady rudely replied 5 minutes and closed the door. Alright cool I’m out of here thanks for your help.

Chris Kunce

Dear MinuteClinic, You never fail to disappoint. You consistently over-promise and under-deliver. I scheduled an appointment online for 12:18. Here is sit past 1pm. This has been my experience here every time! I don’t know why I come back except I’m desperate for care after hours. Once a more viable option comes along, I will never be back. When a better competitor comes, they will eat your lunch and I will laugh. Edit: at 1:30 I had my appointment. I have had several experiences with MinuteClinic. They have all been similar. A good experience with the provider; a bad wait time when you feel your worst.. As I was spending my copious amount of time waiting, I noticed appointments were stacking up on the check-in board 18 minutes apart. So I timed my appointment. It clocked in at 26 minutes. No wonder the wait times are horrendous. My advice to MinuteClinic: review and adjust your labor standards!! Then when you promise something, DELIVER IT!!! I have sat in the waiting area for two hours then been turned away when they closed! Unacceptable!! Your quest to increase profitability is pissing off and costing you customers. Give the providers more time. My advice to potential customers considering going here: DO NOT schedule an appointment within 90 minutes to 2 hours of closing. There is a very real chance of getting turned away. I’m leaving my rating at one star. It is not a reflection of the provider (she was great) it is an indictment of the corporate policy of timing appointments.