Wendy's

Category: Fast food restaurant in Terrell, Texas

Address: 290 I-20, Terrell, TX 75160, USA

Phone: +19725242620

Opening hours

Sunday: 6:30AM–12AM

Monday: 6:30AM–12AM

Tuesday: 6:30AM–12AM

Wednesday: 6:30AM–12AM

Thursday: 6:30AM–12AM

Friday: 6:30AM–1AM

Saturday: 6:30AM–1AM

Reviews

Kizzi Hogan

Jun 18, 2022

I love Wendy's food but I will never, never, never return to this particular Wendy's. First the restaurant was a disaster! The floors were nasty, almost all of the tables were dirty and needed to be wiped down, there was, what appeared to be, a bottle of pee in the restroom, the restroom was extremely messy and you couldn't dry your hands. When we went to order our food, I wanted to ask a question first. I just needed to know if they had plain honey. There was 3 people at the front counter but we had to wait for 6 minutes while all 3 of them flirted, giggled, and joked with customers that already had their food. They were eating their food and having a good time while we waited to order. Then I asked about the plain honey. I was told that they had plain honey. So I ordered chicken nuggets, I only eat them if I can dip them in honey. The rest of my family ordered and we sat down to wait for our food to be ready and them to call my husband's name. Once the food was ready, we sat down and every meal was incorrect and they didn't have plain honey, they only had "hot honey". My husband had to return to the counter 3 different times. We were given the wrong size drink, then the wrong drink, the wrong type of burger, the wrong size fries, one meal never got their fries, and they didn't have honey so I didn't eat the nuggets. Never again! Don't stop, in fact run the other way and stop at another restaurant.

Thomas Shelby

May 12, 2022

I tried going around 7:05am ⏰️ on my way home from work because it says they are open but they don't open until 7:30am. I went to the drive through with no response, then I tried going inside but the doors were locked so I called and the African American woman who answered the phone had a absolute HORRIBLE ATTITUDE when she answered. I politely asked what time do the open and she told me 7:30 and instantly hung up on me before I could inform her that the hours on Google and on their doors 🚪 are wrong so they could possible get them changed. I have gone 3 or 4 times in around 7am before and the last time I called 📞 Absolute horrible customer service. This sucks because I LOVE ❤️ the baconator 🥓 breakfast 🍔

Jason Sanchez

May 4, 2022

I haven't eatin at Wendy's in years, but I say the Dave's Double I had was pretty good. Hot & Juicy, with thick beef patties. The only thing I would say that needs a little improving are the Fries. I asked for Fresh Fries because Fries right out of the fryer is the best way to enjoy a cheeseburger. The Fries were Hot, but I don't think they were right out of the fryer. But All & All......this Wendy's Location was Good. One more thing.........I like how all the employees smiled at Me. That always makes ME feel good, even when I'm having a not-so-good day.

Haywood Morgan Jr

Apr 11, 2022

I recently visited this location on April 8th and 10th around 7pm on both days, while traveling to and from Louisiana. The food was really good both times. My only complaint is the staff, while friendly enough that were either inexperienced or not well trained. With both visits I ordered through the app to speed up the process or so I thought. During the first visit the staff member did not know how to properly use the Freestyle drink machine and could not find the drink I ordered so I settled for a different drink but received the wrong size drink (value size instead of a small). The second visit prompted this review. When I arrived the drive though was pack so I decided to go inside and give my wife a chance to stretch. After entering and approaching the counter, several minutes passed by before any of the staff acknowledged my presence then several more minutes before Ulysses came to the register and ask for my order. Initially he and another staff member could not find my order. At this point I had been at the counter for around 5 minutes, no big deal at this point knowing that they were busy with the drive though. My problem is that it was about another 20 minutes before I received my food from the second staff member. By this time I was pretty deterred with having to wait about 25 minutes for a burger fries and a drink. I told the guy who handed me my food “Thank you but this would be my last time stopping at this location”. I understand being busy but neglecting a customer and waiting 25 minutes for fast food is totally unacceptable!!!

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Questions & Answers

I saw that there is a new promotion for a Classic Chicken sandwich free until November 8 to introduce this product. Is that true, and if so, what do customers need to do to redeem this offer?

SHERRI FAULK | Nov 3, 2020
Kimbley Heard | Nov 4, 2020

I haven't heard or seen that. You can call the restaurant and they will tell you though.

Where can I buy Wendy’s gift cards?

Wendy's (Owner) | Jun 1, 2020
Wendy's (Owner) | Jun 2, 2020

Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our gift card portal. Already have a gift card? Check your balance!

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