Whataburger

Lovely Charm

I drove 20 mins to order here. Trish took my order & was extremely rude, rolled her eyes, threw my food to me, etc. all b/c I ask for an extra sauce. I ask for a free one b/c I spent 20 mins (probably more) waiting in line to order and receive my food. I asked for a corporate number after her rudeness & a manager came to aggressively tell me to get it off the front doors with a horrible attitude. I ask for a refund b/c I felt it unsafe to eat the food after being treated so horribly, but the manager refused me a refund b/c she said, "It's manager's discretion." Even though I paid cash & corporate told me it is policy to give back cash refunds. Then she proceeded to call the police on me, took my receipt & wouldn't give it back after asking her multiple times. She completely ignored me. I felt so embarrassed. I understand how food business can be, I use to work at a fast food restaurant myself, but it's a horrible thing to treat someone w/ such disrespect just b/c you aren't having the best day. They all frowned from the moment I saw their faces, but laughed/smiled as I sat saddened by their disgusting behaviors waiting for police to arrive.

Carmen r.

Horrible experience 6/26/22. Had an online order to pick up in drive thru and when we got to the doesn't we let the person know. We couldn't understand so we asked to repeat. It sounded like the person said pull up to the second lane so we did just to get yelled at by a lady who claimed to have no name. Still we did not act ignorant to her like she was with us and explained to her and apologized for the confusion and she continued acting ignorant. Very sad that we had to question if our food was possibly tampered with how she was behaving but had already paid

Martha Rodriguez

I had a very bad experience in this place I was in line at the Drive Thru for more than 20 min and when they finally gave me my order I drove for 10 more minutes until I got home and when I was just about to eat I found a hair in my food .. I called the store and they told me that they could only change my food “Free” I mentioned that it would not be free since I paid for it unless they returned my money and also changed my food then it would be free and they told me that they couldn't do that they could only return my money So I drove to the store very upset so that they would return my money. I gave them their food with hair and I was left without dinner, so this store made me waste a lot of time. Gasoline is very expensive and on top of that I didn't eat anything because it was already too late for look for another place I contacted the corporate but they did nothing either 😡 what a bad organization.

Charles Crocker

Whet to get the better burger and fries and what I got was a 1/2 a pattie that was dried out toppings wasn't all that the bun wasn't toasted the minimal amount of mustard the onions maybe 6 little pieces the fries where cold and stale no condiments were offered and twice I had to go requist my my shake. The manager did redo my order at a total of 40 min wait. Was very displeased with the whole experience even some of the employees wasn't wearing hats or hair nets . Photos included.