Navy Federal Credit Union

Tiffany Treadway

Super helpful and very easy to work with.

Shaun Ratliff

So I got a credit card through NFCU as my fiancé had a good experience. I also opened an account with my fiancé. I really liked the idea that NFCU says they will check every 30 days to see if you are eligible for a credit increase. I was initially approved for a $1000 limit. Not bad at the time. Fast forward a bit and I have never missed a payment. I have tried having a low balance, high balance, no balance, tried paying it off every month, tried leaving a balance, tried paying the min. My credit score has increased quite a bit since openening the card. In over a year no increase at all. Everytime I ask them about it I get the same response. "We can't tell you what goes into a decision for an increase check back next month." Finally I bit the bullet and did a hard pull to increase my limit and WAS DENIED! We keep an average balance of 5k-10k in our account, our household income is 120k, we just recently got approved for a brand new car 44k at 1% interest, got approved for 475k for a house, and I can't even get a credit increase from NFCU. Great card if you are repairing credit but I am convinced they do not check for increases at all. Since having my NFCU card my capital one card has gone from $300 to over $1800 yet not one increase from NFCU. Seriously considering going back to my old credit union. EDIT: Still to this day 12/02/21 I have not received a single credit increase. I have also moved my direct deposit back to my old credit union as they not only financed my brand new ram 2500 (60k) at 4% but they gave me a credit card with a 5k limit. NFCU was a severe disappointment. It's honestly a shame they are connected to servicemen and women. Dropped to 1 star as that's where it should have been to begin with.

Drew Tuck

Always over and beyond great customer service! Even if the line is long, the wait isn't long. Thank you Navy Federal!! Use them for everything except for a home loan. That department are taking as long as 60 days and up 120 days to close a loan. The underwriting department really has one of the broken links in there loan process, taking up time with decision's that are unbelievable. I have a credit score over 790, and they put me through month's of delay's. Also having a very large asset's in their bank, it just put me in a bad place with the seller. Do your research on them or any Financial institutions before putting in a offer!!

Ariel C

Don't expect to ever do anything quick at this branch.. not only are they lacking the basic ability to have good customer service ethic, but they're lazy and rude as well. Working in a bank myself we weren't allowed to sit behind a teller desk in a chair and bullshit while they're customers waiting! I dunno about these people but this wasn't the way I was taught to deal with customers... I love how the teller then tries to put a hold on my check to inconvenience me in some way but unlike you sweetheart I actually have money in the bank so this doesn't affect me what so ever... id rather deal with the atm out front then these lazy, inconsiderate, pathetic excuse for workers...