VCA Bonita Animal Hospital

Leah Wabschall

I called VCA Bonita Animal hospital this morning and spoke with Jenny. I am frustrated with this location because while they give good services, I rarely can get an appointment when my dog is actually in need of veterinary services that are not emergent, but also not necessarily routine. I basically have to wait until my dog is in an emergent state, and go to an emergency hospital. What is the point of having a membership if you can rarely get your dog seen? I want my money back for all the months that I pay for a membership and then get turned away when my dog needs help. Sorry, our staff is limited actually doesn't suffice. If you are okay with your dog only being seen if you make an appointment 2 to 3 weeks out, then VCA would be perfect for you.

Sheena Desilva

My problem isn’t so much of the back staff but rather the front staff . First encounter: my pup had an appointment and we obviously had to call in our parking number, no one ever answered the phone for a good solid 20 mins. I even walked up to the door (knowing I can’t go in) and made my self visible to let them know someone was waiting . The receptionist just shrugged me off. Second : was today 6/30/21, my husband called to just order our pups usual tick/flea med and heart worm med , leaving a message twice but NEVER receiving a call back . I mean I understand the business but this call went out to them at 9am, they literally had til the end of the day to call . We also got a new pup who we were going to have checked there as well , but I’m pretty much rethinking it because of the lack of communication from the front staff .

Laurie Duran

First called VCA Bonita June 25, 2020 and they would not give my senior shelter rescue dog a first exam until July 17, 2020. This is after the 2 wk free initial exam agreement between VCA and The Humane Society expires. I did tell Veterinary Staff that my little Roberto has kennel cough and is in severe pain from dental disease.

Margay Mumy

Best dog ever! My best friend! She's now keeping her master company. Until we meet again, my Fang! I miss you so much. I'll never forget how you truly are a gem! This hospital walked me though the whole process of a more humane way of releasing Fang from more pain and suffering. For this, I thank them.