Asap Towing and Recovery

Monica Kohl

Terrible Experience! I had my car towed but they did not disclose any rates or pricing, even when asked. Weeks later, we received a bill for $450 for the 2-mile tow. Apparently they don't charge a hook-up fee and a per mile fee, they charge a "Port to Port" fee ($280 + tax per hour) including the time when they left their office and the time it takes to get back. They were unable to justify the 1.5 hours that they said it took. We called around and most towing companies charge around $100 for the hook-up fee and $2 per mile after that which makes ASAP's rate 3-4x higher. I spoke with them face-to-face at their office about why they were charging so much more than other companies. They said they were just charging what they were legally allowed to charge (the maximum allowed by law) and that their prices were clearly posted on their office window (which is not very helpful if we aren't at their office). If you are paying out of pocket, I would avoid this company at all costs.

Villary Paddock

Nick was awesome! He had my vehicle parked in front of my house less than an hour after i called the roadside assistance number on my insurance card. Which was a little unheard-of in my experience LOL he was polite, he was efficient and the service was super fast. I would recommend them to anybody

Krissy Turner

Nothing but good things to say about Fernanda who came to my rescue. I had a dead battery over the weekend and I got it replaced but it was installed incorrectly at the place that installed it. I needed to get my car towed to a repair shop to figure out what was going on. Fernando gave me a call to let me know he was on the way, got here so fast, and asked what the problem was. I explained the situation and he asked me to pop the hood. He immediately figured out the battery wasn't connected fully and helped me get it going. I paid for a jump but I probably saved somewhere between $250-$500 that I would have spent for the tow and the shop to fix it, and the ubber to pick it up. Thank you Fernanda for world class service. You ROCK and made my bad day a good day! I will definitely use this service again if I'm in a jam.

Nancy Sterling

My family was locked out of our rental car at a pull-off overlooking the Golden Gate Bridge last month. We were waiting on AAA to come and unlock the doors when I struck up a conversation with one of your drivers, Danny. He had stopped a moment to enjoy the view after delivering a vehicle from Washington. He was so kind to get his tools from the truck and after a few minutes, was able to grab the keys lying near the console and pull them out of the small space he had made. He did not charge us and I only had a $20 bill (we rarely have cash) but I gave it to him with thanks for making our day. I cannot tell you how much I appreciate his willingness and kindness in helping us. Thank you again Danny!!