Wolfer’s Home Services

P Hudson

Our dealings with the entire purchase to install to inspection was so smooth we almost could not believe it. Wolfer's—representing Costco and Lennox—came in with absolutely all the information we might have wanted. Our sales representative, Matt, was smart and informative discussing what each level of furnace and A/C unit would bring us. We were informed that due to supply issues it might be more than 6 weeks before we could expect installation; everything was installed in one week! The install team, led by Levi, arrived, went straight to work and finished the furnace work before end of day. We had great heat that night. The second half of the work happened the following day and, again, was smooth and no bother to us at all. Costco followed up with a couple status reports, and the city inspectors came at the end of the same installation week. Everything was reported to be at specification and passed all visual checks.

Ters Sabu

The installers were professional with the best customer service. Took off their shoes when entering the house. Explained the process and went to work. Chris R, Gro and the electrician did enjoy the big @&$ burritos! Thanks guys!!

Jenelle Wakeling

I spent $7,100 out of pocket on a new gas furnace installed through Wolfer's (through Costco). They did not follow through with getting the appropriate permits. When I attempted to have it inspected it failed in multiple ways. They did not clamp drain lines which caused leaking and rusting within the unit. They did not install the electrical to code. I have attempted to contact them multiple times to seek help and they will not return my messages. I was hung up when I attempted to call. I hired another company to complete the work and they are horrified by their work and suggested I report to the board of contractors.

Chris Gensler

Overall, pricing was competitive and they stood behind their original estimate after an issue with the power was discovered. They were able to respond quickly and got it installed within a very short time frame. The actual installation looks good. It looks like they stacked a 24.75" evaporator coil over a 17" furnace. They have assured me that is standard, but I am concerned that this is really a standard practice as I do not see how the airflow will work as a good portion of the coil will be out of the airflow. On the downside, the finishing and clean up work left much to be desired. The technician attempted to close the hole in the ceiling drywall with foam. I was able to stop him in time but that is how they wanted to close the hole pictured below. Unfortunately, they used caulk to close the hole in the wall before I could stop them so I will have to go back and repair that as well. The work area was not clean up - there were at least a half dozen sheet metal screws on the ground, dried foam, and miscellaneous debris left under the work area as noted in the pictures below. The driveway also had another half dozen sheet metal screws and other sharp objects and trash. This would have only taken them another 5-10 minutes of effort to clean up and would have left a much more professional impression.