Firestone Complete Auto Care

Miranda Lee

They were able to get my flat tire fixed in no time! I just wish they explained the charges a little more, there were lots of little thing they didn't tell me about in the invoice they sent.

Kayla Davenport

Thank you guys for the amazing and quick service. Had my alignment done the same day and earlier than expected! Will be recommending to family and friends and I will return should I have any more car issues. Thanks again!

Lindsey Turner-Grays

I've needed to come to this establishment for my minor service needs for the last four years. The work has never been stellar, but I'm a busy working mom so I made it work. I needed an oil change. I called yesterday and was told that if I showed up today at 9am it was likely I could be fit in. I showed up today at 9am to be quickly told there was absolutely no way. Let me unpack why that was the wrong decision. I don't care if I spoke to the most dense member of the team yesterday and he steered me incorrectly - he told me to come in and that should've been honored. Not on Wednesday but TODAY. I understand that every industry is under certain constraints right now - but so are your customers and treating them like the time and money they give to patron your business doesn't matter is always a bad decision. Especially, because there were two men (seemingly employed there) who weren't servicing any car and could have changed my oil right then. Though this Firestone was always easiest for me to get to, I'll now establish car care somewhere else that honors my time and money. I urge you to consider this post before taking your vehicle to this establishment.

Mari G

I had an issue with both Tacoma Stores, and I reached out to their "customer care team" over three weeks ago and NOTHING. Now I am following up with their CEO Mr. Paolo Ferrari. Let's see how that goes! I had such a positive experience with Goodyear-Courtesy at Tacoma Mall! That is the store that I will now go to! Compare the reviews between the two!