Five Guys

Jaymi Unruh

I wish I could give zero stars. The worst service I’ve had in a while. I feel bad, they are just kids.. and I am usually very patient.. but this was rough. They didn’t get my online order. Told me to wait while they check and they would let me know. Never let me know. I ordered shakes while I waited for the kids. They never filled that order. I finally went up and asked and they took my order by hand. Halfway through the kid walked off to make someone a hamburger that had just walked in. Then came back to finish. I asked about the shakes .. they said ya that online order didn’t come in. I said no.. the one I just ordered in the store. Not sure where the mess up started, maybe ordering online was the issue. But definitely turned me off of going to any Five Guys in the future. Waiting at the store for over 45 minutes.

RED ONE

I'd give a zero star if I could. I've never seen the store so messy. Tables were dirty, the floor needed sweeping, no trays for peanuts, etc. 3 or 4 teenage boys were working & taking their time to get orders out. It wasn't busy at all, just us & 3 other tables if that. I ordered the little cheeseburger with BBQ sauce & grilled onions. No BBQ sauce. I went & asked for a cup because it was left off & they gave me about a teaspoon, if that. BUT the BIGGEST DISAPPOINTMENT was when my husband found this black hair on a fry. I'm a redhead & my husband's hair is brown & about a quarter of an inch long, plus he was wearing a ball cap. I took it up to the counter & asked for a manager. I showed the young man. No response. No apology, nothing... I doubt we'll come back. Very disappointed. That's not how you take care of your customers if you want them to return.

Carol Johnson

I’m livid. My husband and I have been moving all day and I ran to get food for him and my helpers. I’m still sitting here. We ordered 3 hamburgers. And I’ve been waiting a total of 1 hour so far. We are all tired and hungry and we needed fast food for the sake of being fast and I’ve been extremely let down. Should have gone to a sit down. Would’ve been out sooner.

David Walters

Hamburgers, French fries are all made fresh with lots of toppings to choose from. Delicious! Even the strawberry shake has real strawberries in it. The chocolate shake has a very rich flavor. Service was friendly, kind and food was served within 15 minutes. Wonderful tasting food.