Bank of America (with Drive-thru ATM)

CoyoteBrickLungs

Garbage experience, waited in the confusing line set up as other customers complained about other customers due to the layout of the store, and reasons that those other customers had no control of, rather it was the banks fault, but customers were putting down other customers. Bank opened around 2-3 minutes late even though a line was wrapped around the building outside to get in. Once up to the counter to be helped, no help was received. The worker was an older woman, who had no people skills. The first words out of her mouth were in a wildly disrespectful tone, and was declining and deflecting what we had been telling her, even though we had informed her it was what the Bank of America app had told us to visit the bank, and she was refusing that she could help, and that we would just have to deal with our issue elsewhere. Whether she could have helped our issue or not, this woman was rude and acted in a complete inappropriate manner. From one bank employee’s eyes, I believe this worker may be damaging reputation, as I am no longer returning to this bank, even though it was my first visit, and the woman’s attitude and the complete lack of help from Bank of America in general, it has been the straw breaking the camels back, and I cannot deal with the issues this bank seems to have. I advise looking into the workers at this bank, and I advise reforming your workplace for en environment your customers and clients would actually enjoy returning to!

Madrona Wellness

The Manager here is really good! She has been super helpful for me during a stressful time. Thank you Gratianne.

William Thorne

Drove 45 min to get to this bank because there's no Bank of America where I live just a dam ATM. I need to cash a 3rd party check and it's a legitimate check I've done it before at another location"smokey point" I give them 5 stars and should of went there the first place just another 30 min away. I've been with this bank over 20yrs and this bank in Burlington can't even do there job to take the time to help. It's an older lady can't remember her name but you have poor customer service skills, you should just leave so you don't screw anybody else. Thanks for helping me out Burlington BofA

Ashlynn Longnecker

Not only has BOA closed all but two branches in our area and eliminated their drive through services, they are now not accepting Postal Service Money Orders via mobile deposit, and have a 9 day hold period on ATM deposits of Postal Service Money Orders WHICH ARE THE SAME AS CASH ESSENTIALLY, and federally guaranteed. They are now physically closing at 4pm and have a limitation on how many people can be in the building at a time... I understand limitations due to Covid, BUT with that in mind, you would think they’d stay open until their normal time or even later, to cater to the needs of their customers since volume is severely limited. I have received sub-par service time and again from this institution. We used to hold corporate accounts with them and switched banks due to lack of attentive service. I moved my personal account as well, for the same reason. The only account left there is my husband’s and we will be moving that account as well. If you want to collect interest on my accounts and investments while holdIng my checks for 24 plus hours, not be open to address legitimate concerns, close 4 of the 6 branches in the county, eliminate drive up teller service, not accept Postal Money Orders in the same manner as a check via ATM or mobile deposit (since they’re actually MORE SECURE than a personal check) YOU HAVE LOST OUR BUSINESS PERMANENTLY. If I could give your establishment negative stars I most definitely would.