Westlake Animal Inn Pet Resort & Grooming

marsha goldstein

My three cats recently boarded close to seven weeks due to personal issues. The care they all received was absolutely outstanding. I visited daily and every cat was clean, fed, had clean cages and playtimes. Diet and bathroom functions are monitored and I was alerted to any issues. The staff is singularly outstanding. It's also comforting that the boarding facility is connected to an established, respected veterinary hospital. I wouldn't board elsewhere.

Ronny Travers

I have been getting my dog detailed here for a year, never had any issues until the other day. The groomer butchered his hair! Looks like he has a bowl cut, I told her I wanted him fluffy and he’s different lengths all over and the worst part is she cut off his eye lashes! The groomer wasn’t there when I went in and I haven’t spoke with them about this but I don’t think I should have to, I will find a new groomer.

James Vickers

*Update* I was contacted by the clinic and they saw my pup the same day. She was treated and medicated free of charge, and I found the staff to be caring and sincere. I spoke with the owner who addressed my frustration and conveyed genuine concern. Following our visit I received several follow up calls checking on her condition. Despite my initial frustration I was impressed with the response from the owner and staff who clearly cared and addressed the situation quickly and professionally. I have numerous excellent interactions with this kennel in the past and will continue to use them in the future. I left my 5 month old 35 pound growing puppy at the kennel for the week of Thanksgiving. I left my own dog food and requested that the dog be fed 1 and 1/2 cups, twice a day. Upon my return the bag of food was nearly full and when I asked I learned that my dog had been fed 1/2 a cup, twice a day. My slimmed down puppy was returned to me with the still full bag of food and I was charged $222. The staff threw in the news that my dog had been exposed to an upper respiratory infection while at the kennel but they were kind enough not to charge me for that. A week later the pup now has kennel cough.

Amy S.

Everyone was so nice to our Nikolai! So much so, he is going again on Tuesday. I only wish we had found it sooner😁 When we come back next year he will definitely be back. I love that it is attached to the vets office. I always worry when we travel if there is a vet near by incase of emergency. Our Pup is still young at only 4 but, as with us..... Accidents can happen. Update: Nikolai Papoochnik approved 🐾 He gets so excited when we pull into the parking lot. He jumps in my arms to get out, for Play Care. That's how you know he likes it. Too bad we aren't staying longer. This coming Winter he will be back for sure! These ladies are fantastic ☺️