Columbia Factory Store

Daniel Mckenna

I bought a nice pair of hiking boots for my father in law back in December. I liked the boots for myself and wanted to come back to purchase a pair since my father in law said they were comfortable and I had a 20$ coupon. The boots were priced at $79.99 on the wall and with my $20 coupon I was going to pay $60, but when the associate rang the boots up they rang up for $34.99 so I was happy. I should have just paid for it and not mentioned my coupon because when I showed the coupon I had a manager came over and saw what the price was and asked the associate ringing me up to check the price of the boots on the wall. The associate told the manager it was $79.99 so the manager price adjusted the boots up to $79.99 instead of honoring the price the computer gave originally. When I questioned why he did that his excuse was "its a system error" which i find ridiculous. I am a store manager in the retail industry for 15 years and I would never make a customer pay more for an item because it rang up cheaper than what we had it advertised for. I was with my wife and mother in law and she wanted to buy a jacket but it was a little expensive. I would have happily paid the 35$ and let my mother in law use my coupon instead so they lost out on an additional sale. I bought the boots anyways because I really liked them but sadly will probably be the last time I shop at this particular location. When I called the store and spoke to the manager Dan he didn't quite seem to care about my point of view as a customer and just kept stating "it was a system error" and "he'll let corporate know" which I know is a lie. Not a good way to do business these days.

Tomy

I love Columbia. But.....the stores don't have the greatest selection. Staff didn't have good product knowledge and they have stuff online that stores don't know anything about and stuff in stores that's not online. After spending close to a grand in past month one, I went to this store and left feeling like I should just keep shopping online. Problem is, sometimes you need to see and feel what your thinking about getting.

Kena Shah

Went to return a ski suit I bought online. Not worn. Tags attached. Original packaging. Within return window. The manager Dan asked the reason for returning which I said was one size bigger. Did not take it well. Was legit mad at me. The cashier was nice and patient. Dan really needs to calm down with banging things and throwing stuff in front of customers abiding by Columbia policies.

Mara Leonardi

This place is a slam dunk for buying a reasonably-priced raincoat or other weatherproof gear. There are multiple choices of styles and colors. I find that Sporting goods stores will have only one or two raincoats to choose from. They are always well-stocked. The staff is always friendly and knowledgeable. They were able to point out the different features of the jackets we were trying on. Now everyone in my family has a Columbia jacket!