Navy Federal Credit Union

Baylee Freeman

I wish there were zero stars. Worst customer service ever. No one knows anything that is going on. Want to buy a home? GOOD LUCK. You'll be in underwriting forever. You cant ever get ahold of anyone. They take their sweet time. We are supposed to close on our house today and already had an extension that they said they can meet for closing. We are sitting ducks and probably going to lose our house because of this STUPID BANK. Never ever will recommend this "credit union". You'd think that for someone who only deals with veterans and active armed forces that they would have some respect for their clients...

M Jennings

Greeter guy, Keevy. Terrible. He said, "We can't accept your request without your photo ID"... He didn't listen to me carefully. He didn't even check the documents that I had with me. I tried to explain to him slowly, but he just kept talking talking like a broken radio and didn't give me any opportunity to explain to him. Very impolite. I went to another branch and the banker helped me out my request right away. Keevy, you need lots of training. You were COMPLETELY WRONG.

Brigitte Sager

Incredibly slow beauracratically bogged down policies. Wasted most of an entire day there. Have done similar transactions at KFCU in under 15 minutes and no drama. I left confused how it possibly took two visits and so many hours to open a basic savings account. It's as if they have not moved past policies from the year 2000 that no longer make any sense. Definitely an example of "we've always done it this way.". Employees were friendly and that was my only positive part of the experience.

Remblie Kain

Very busy place and helpful staff who really go the extra mile to help out. I usually go to one closer to home. And only hit this one up because I was in the area the inside is clean and very upscale. Edit second and third visits were a night mare the staff are very helpful but have no idea what they are doing beyond the basic banking things.