Navy Federal Credit Union

Jonathan Burke

What a nice and friendly branch. I went in with an overly complicated transaction that I knew would take at least 30 minutes to explain and address and Marisol, an amazing team member there that day was extremely patient as I explained my situation she took care of my issue in less than 10 minutes with the most pleasant attitude I've seen in a while. Thank you Marisol everybody at the Smokey Point branch.

Brian A

I hate having to call places. However Navy federals phone customer service is so good, I actually like calling.

jonathan hall

5 Stars all the way across the board for the branch here in Marysville. Managed by Mr.Jeffrey Blaine. I came in with a mortgage loan issue and was immediately greeted with a hello and smile at the door. Asked how they could help me, and then next thing I knew I was being taking care of at the desk of a resplendent lady named Cheryl Phelps. She immediately went to bat for me, and found the answer for my problem. She knew how to get in touch via phone calls with the right person and next thing I know I'm all taken care of. I'm 54 years old and have never had such a positive experience with Credit Union's as I did today. Cheryl Phelps did a excellent job and it should reflect great credit upon herself and the Navy Federal Credit Union in Marysville. Very well managed branch.

Marcella Wigg

I hate to give a negative review to a Navy Federal location, but this place seriously messed up a transaction I had to make. I needed two bank checks from Navy Federal to pay my deposit and initial month of rent, and wanted to withdraw it from the joint account my roommate and I share. I explained this to the teller and got the checks; however, instead of transferring the funds from my joint account, I discovered upon looking at the app to check my account balance that she had taken them out of my individual checking and it was now majorly overdrawn! I called to correct the situation, and the first person I talked to at this branch said they had corrected it, but my app showed they did not, and I had to have a prolonged discussion with someone at the call center to fix everything. Ultimately this all cost me two or more hours of worry and discussion. This was also my first lease payment for my place so could have ended really poorly, with possibly losing the place. Not cool! Everyone was friendly and kind but this didn't install confidence.