NW Plus CU

Kevin Arndt

This has been my credit union for 30 years. It has always been convenient and helpful until they closed my local branch in Lake Stevens. Now I have to drive another 15 min to bank. Disappointed.

Julya Parr

I've been a member of NWPCU for over 17 years. Everyone has always been so helpful and professional with all of my questions and concerns, when I unexpectedly needed to buy a new car this week their loan department was my first call.

Tanner Lamm

This credit union used to be great. But unfortunately it has turned into your run of the mill bank. I’ve noticed over the years that the better my credit has gotten, the less this credit union wants to help. They shut your cards down at a moments notice while on vacation ( even after you notify them you’re traveling). And let’s not forget the spending caps they put on your cards without your knowledge. They’re closed more than they’re open. And almost every other C.U. Will give you a better interest rate on a loan. Most the staff is pretty good people but there are better places to bank. I will be looking to transfer my accounts. NW plus C.U. Is a sinking ship and it’s time to disembark.

Claudine Magbag

The people who have helped me at the counter are very nice. I’ve even called some other times to get some fees waived and it worked out nice and perfectly. It is nice to have free accounts but I believe that you get what you pay for. There are some cons banking with them. There is rarely any compatibility to any of the modern day apps that I need to connect to my account. They are no longer open on the weekends. The other day I lost my debit card and my experience was completely horrible. I called their service to cancel my card because it’s closed on the weekends and was put on hold for over an hour and a half. That’s plenty of time for someone to use my funds. Not to mention I was late to work because of this phone call. After all that time I got my card cancelled. I went to this branch to order a new card and the woman who helped me was very nice but I went to the Marysville branch a week later only to realize that she never ordered my card. So I had to order it again. Waiting twice as long for it to arrive. I feel very misplaced losing my debit card and it’s been a real struggle. Definitely considering switching banks because the process of doing that was so inconvenient compared to any other bank.