WaFd Bank

Bruce Williams

Called to speak to a loan officer - was told it would be a week before they could schedule me - just for a phone call. Waited a week - they tried to call me but the call came through with no caller ID and reported to be an international number - so, I didn't know it was them and didn't pick up. I received the voicemail about 30 minutes later and called back - was told I would have to reschedule and that it would be more than a week. Sorry, but that is just pitiful customer service all the way around. I will find another bank to deal with.

Sean

Cherrie and her team at Sequim branch of WaFd are great to work with and the customer service has always been professional and prompt! We worked with them on a home refinancing loan. Highly recommended!

Wendy Sisk

We have now done two home loans with WaFd. Both experiences were excellent. The most recent loan (July 2020) was at an extremely busy time for the branch despite COVID-19. I think everyone in the world was refinancing or buying a home at that time. That said, Cherrie and Korin were fantastic. They always let me know what was going on and communicated clearly. They were patient with us as we navigated the buying vs building debate and helped steer us to the right loan. We made a lot of changes along the way, and they were kind despite how much extra work it likely created behind the scenes. They made it really look effortless. If I ever buy a home again, I will definitely return to the team at WaFd.

Debbie Rios

I had the pleasure working with Washington Federal in building my dream home. I secured a construction load that converted to a home loan once the home was built. The application process was easy. The Sequim branch staff are fantastic. They are easy to work with, are friendly and knowledgeable. I am very happy with the services I received.