Kankakee Grille South Bend

Tammy Vandervort

Service literally sucked! Got our drinks after food was served. Waitress charged one of our parties for 3 drinks and she only had 2. Waitress argued with her. Said needed to look at surveillance to see if she really only had 2 drinks. An hour later, we are still waiting. We had a table of 8. Gratuity on the menu said 18% on party of 6 or more. They charged us 20%. When questioned, the manager’s response was, “Oh, that’s a misprint.” THEN earlier before all this, one couple ordered a $50 gift card AND they charged a 20% gratuity on the gift card. WHAT?? UN-FREAKIN-BELIEVABLE!!!!

laura hertel

Update. This morning we contacted management and they definitely made it right. Changing my star rating from a 1 to a 3 because it wasn't the restaurant that made it right it was hotel management. Absolutely disappointed!! We put our name in for our anniversary dinner at 6pm. They assured us they would call. We checked in with the hostess multiple times. The last time she told us we were next. We went again to check now being almost 4 hrs waiting total and the kitchen was closed! A call to let us know they weren't going to get to us would have been the least the could do. Terrible customer service I'd say and we didn't even get to a table. What a shame we did love this place. I won't be back again. Period.

Back Woods Bird

Delicious, not too expensive, good service, crab cakes were small but wonderful, Greek salad was delicious, and we got a complimentary dessert

Brendon Miller

Great live music added to the experience. Food and service was really good. Ribeye was tender and flavorful. Lobster Mac and cheese was loaded with lobster. Great night!